Adine Vikash
Technical Support Engineer · Product Support
I enjoy solving technical problems and helping people get complex systems working. Over the last 5 years at Mysterium Network I've worked across Linux, networking, Docker, VPNs and decentralized infrastructure, troubleshooting thousands of user issues while acting as the bridge between engineering and customers.
Most people assume highly technical infrastructure work and human empathy are opposites. I strongly disagree. Over the years, I've managed thousands of complex support tickets, built streamlined escalation workflows, and acted as the primary bridge between core engineering teams and end-users. My secret? I understand the absolute frustration of a failing network configuration or a broken Docker deployment. That shared pain allows me to troubleshoot complex user issues with genuine empathy and precision, turning frustrated users into long-term advocates.
When I'm not doing that, I'm probably self-hosting something, writing backend code to build custom monitoring dashboards, or going down a hardware networking rabbit hole I didn't plan on.
Ultimately, whether I'm debugging a tricky network issue, building internal tools, or helping a user deploy a robust setup, my goal is always to make complex systems easier for people to use.
1,500+ Tickets Resolved
Managed complex infrastructure and networking escalations globally.
Product & Technical Support
Directed end-to-end multi-channel support and translated complex issues into actionable bug reports.
Infrastructure Builds
Developed custom telemetry, monitoring APIs, and off-grid nodes.
Core Competencies
Experience & Volunteering
Directed end-to-end technical support across Intercom, Discord, and Telegram. Acted as the core bridge for a 75,000+ node user base, translating network issues into actionable engineering bug reports.
Provided frontline technical support across Discord and Telegram for a global user base. Led technical troubleshooting, documentation, and user education.
Maintained seamless internet connectivity and monitored technical infrastructure for one of the largest Web3 hackathons globally.
Projects & Builds
Mysterium Metrics API
Built a public API to aggregate and visualize global network metrics across 75K+ nodes, allowing users to easily track network health, node statistics, and live pricing in one centralized dashboard.
View SourceHardware & Solar Telemetry
Developed open-source monitoring tools to collect and visualize live hardware telemetry data, enabling proactive infrastructure health tracking and faster issue resolution.
View SourceResilient Proxmox & Dual-WAN Infrastructure
Engineered a resilient remote server environment using Proxmox and Tailscale for secure mesh routing. Deployed an OpenWrt dual-WAN failover network (Fiber/LTE) and built custom Go exporters to monitor real-time WAN health via Prometheus.
View PostLatest Writing
The Off-Grid Edge: Powering a Server on 7.1kWh of LiFePO4 (And Almost Melting It)
2026-08-18
How I built a 7.1kWh solar plant in Kanyakumari to keep my homelab alive, wrote a custom Prometheus exporter, and got threatened by the electricity board.
Read PostState of My Homelab 2026: 1,600 km Away and Still Keeping It Alive
2026-08-15
How I built a highly available dual-WAN failover setup using OpenWrt, MWAN3, a custom Go exporter, and Uptime Kuma.
Read PostRecent Activity
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Let's Connect
You've reached the end! 🏁 If you want to chat about homelabs, networking, or just say hi, my inbox is always open.